FAQ

We currently accept Visa & Mastercard credit & debit cards, American Express, PayPal, Maestro, Apple Pay, Google Pay, and Shop Pay.

When you sign up, you will shortly receive an e-mail with your welcome code (please allow 20 minutes for the email to reach your inbox). When you reach checkout, enter the code into the Discount field and click Apply.

Please note that discount codes are not valid in conjunction with any other offers and are only applicable to full-priced merchandise. If you still have any issues, please contact help@muckbootcompany.eu and we will be happy to assist.

We are committed to getting your order processed and dispatched as soon as possible.

Soon after your order is placed, it immediately goes into the fulfilment process and you may not be able to cancel or adjust the order.

Please contact us immediately on our customer services number +44 (0) 1452 886 201 and we will attempt to intercept it.

If we are unable to intercept it, you may return unworn products within 14 days from receipt of goods using the return instructions enclosed within your order.

We do not currently offer exchanges for items you wish to return for a different item or size.

If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment.

Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase.

We don’t currently offer gift cards, but we are working on it!

If you believe the product you received is faulty or if you have received an incorrect item or size, please contact help@muckbootcompany.eu before returning your item as we are unable to credit postage costs, so please contact us and we will be happy to assist.

For further information on returning a faulty product please refer to our Returns & Exchanges page.

If you subscribe to our newsletter, you will be the first to know about the latest styles and sales promotions available on www.muckbootcompany.eu

If you wish to unsubscribe from our newsletter, you can unsubscribe the following ways:

1) Unsubscribe using the link at the bottom of the emails we send to you

2) Contact our customer service team at help@muckbootcompany.eu and one of our team members will be able to assist.

IT'S ALL IN THE DESIGN. ALL MUCK® BOOTS ARE 100% WATERPROOF KEEPING FEET WARM, DRY AND PROTECTED IN HARSH WEATHER AND MESSY WORKING CONDITIONS.

THE SECRET: Our exclusive, self-insulating, waterproof NEOPRENE shell construction.

The NEOPRENE bootie material acts as a "neutral medium" between inside and outside temperatures. Naturally lightweight, and very comfortable, the material keeps the foot and lower leg warm and protected in cold and wet conditions.

Natural rubber overlays act as a protective skin for the upper bootie. The upper has a triple-reinforced toe area and quadruple-reinforced heel area. The outsole is made of high abrasion natural rubber. The rubber in the boots will stay flexible for years.

Measure your feet regularly as they can change shape and size over time.

Different styles use different lasts in construction therefore sizing may vary with a new style.

Feet are 3-dimensional, any measuring device can only approximate your true size.

Your new boots are constructed with high grade natural rubber. As a natural material, it is important your rubber boots are maintained and stored appropriately to prolong their life.

Read more on our Care Guide.

For leather products, we would recommend cleaning with a damp cloth, and use a stiff shoe brush to remove stubborn dirt.

For minor punctures, the natural rubber can be repaired with sealant found in local hardware stores. We recommend Aquaseal® brand marine sealant. First, clean the punctured area thoroughly with mineral spirits. Then, apply the sealant over affected area and wipe to a thin film. The sealant should air dry for at least 24 hours.

Everyone’s feet are individual, and we know correctly fitting boots are important.

Our wellies come in whole sizes but will stretch to fit half sizes. There is a 15mm toe allowance built into the sizing.

For those who are a half size, order the next size up. Some of our leather products are offered in half sizes.

Women’s styles are specifically built on a women’s last, which has a slightly slimmer foot shape to men’s styles. Our unisex styles are slightly roomier than our women’s styles.

Our size charts below will help you find the perfect fit.

Men's Size Chart Women's Size Chart | Kids Size Chart

Our boots come in standard width D.

For those with wider feet, we would recommend our unisex styles as they tend to be roomier than women’s styles.

While we have invested heavily in our shape and sizing, our boots often do not have a lacing system to customise the fit. If your boots slip at the heel, placing heel grips inside will help secure your foot and minimise internal wear.

Neoprene has several features that lend it to making boots – waterproof, self-insulating, breathable, shock-absorbing, flexible, and exceptionally comfortable. However, its stretch-ability also means we can accommodate a range of calf shapes and sizes than regular boots.

We also have a collection of mid-height wellington boots that offer all the style and practical benefits of our wider calf wellies, but with a lower cut that many find more comfortable.

We are working hard to restock so that we can keep everyone's feet warm and dry.

We have launched a back in stock notification. On the product page, please select the size you require and a ‘Email when available’ button will show, click on the button, and fill in your details. Once the style/ size you need is back in stock, you will receive an automatic email to notify you.