FAQ

We currently accept Visa & Mastercard credit and debit cards.

When you sign up, you will shortly receive an e-mail with your welcome code (please allow 20 minutes for the email to reach your inbox). When you reach checkout, enter the code into the Discount field and click Apply. Please note that discount codes are not valid in conjunction with any other offers. If you still have any issues, please contact help@muckbootcompany.eu and we will be happy to assist.

We are committed to getting your order processed and dispatched as soon as possible. Soon after your order is placed, it immediately goes into the fulfilment process and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services number +44(0)1452 886 201 and we will attempt to intercept it. If we are unable to intercept it, you may return unworn products within 14 days from receipt of goods using the return instructions enclosed within your order.

We do not currently offer exchanges for items you wish to return for a different item or size. If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment. Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase..

If you believe the product you received is faulty or if you've received an incorrect item/size, please contact help@muckbootcompany.eu before returning your item as we are unable to credit postage costs so please contact us and we will be happy to assist. For further information on returning a faulty product please refer to our Returns & Exchanges page..

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If you wish to unsubscribe to our newsletter, you can unsubscribe the following ways: 1) Unsubscribe using the link at the bottom of the emails we send to you, 2) Contact our customer service team at help@muckbootcompany.eu and one of our team members will be able to assist.

IT'S ALL IN THE DESIGN. ALL MUCK® BOOTS ARE 100% WATERPROOF KEEPING FEET WARM, DRY AND PROTECTED IN HARSH WEATHER AND MESSY WORKING CONDITIONS.THE SECRET:Our exclusive, self-insulating, waterproof NEOPRENE shell construction. The NEOPRENE bootie material acts as a "neutral medium" between inside and outside temperatures. Naturally lightweight, and very comfortable, the material keeps the foot and lower leg warm and protected in cold and wet conditions.Natural rubber overlays act as a protective skin for the upper bootie. The upper has a triple-reinforced toe area and quadruple-reinforced heel area. The outsole is made of high abrasion natural rubber. The rubber in the boots will stay flexible for years.

TIPS FOR MEASUREMENT

Measure your feet regularly as they can change shape and size over time.

Different styles use different lasts in construction, therefore sizing may vary with a new style.

Feet are 3-dimensional, any measuring device can only approximate your true size.

Boots and shoes are available in whole sizes only, but will stretch to fit half sizes. There is a 15mm toe allowance built into the sizing. For men who are a 1/2 size, order the next size up. For Women who are a 1/2 size order the next size down.

Many of our best selling boots are built for men and women- we call them unisex sizing. Women should order 1 size down from the men's size shown. Our size charts will help you find the perfect fit.

Men's Size Chart Women's Size Chart | Kids Size Chart

RUBBER/ NEOPRENE PRODUCTS

The rubber shell and nylon upper are very durable and you can help prolong the life of your boots by keeping the rubber clean and conditioned.

Ensure to clean your boots with mild soap before conditioning, especially if there is dirt and mud on them. Do not speed drying by putting them near a heater.

We would recommend using wax polish or Armor All® on the rubber to keep the boots nourished to prevent irreparable sun damage. The sun can cause fading, flaking, cracking, and drying of natural rubber. It is important to keep your boots conditioned regularly.

It is not recommended to use conditioners on the outsole area. This may cause it to become slick in wet or icy conditions.

When not in use, store your boots in a cool, dry area which is not located close to an area of extreme cold, heat or sunlight. Always store boots upright, don’t fold or crease them.


LEATHER PRODUCTS

We would recommend cleaning leather products with a damp cloth, and use a stiff shoe brush to remove stubborn dirt.