FAQs

ORDER

We currently accept Visa & Mastercard credit & debit cards, American Express, PayPal, Maestro, Apple Pay, Google Pay, and Shop Pay.

When you sign up, you will shortly receive an e-mail with your welcome code (please allow 20 minutes for the email to reach your inbox). When you reach checkout, enter the code into the Discount field and click Apply.

Please note that discount codes are not valid in conjunction with any other offers and are only applicable to full-priced merchandise. All discount codes are provided by us, we do not use third parties. If you still have any issues, please contact [email protected] and we will be happy to assist.

We are committed to getting your order processed and dispatched as soon as possible.

Soon after your order is placed, it immediately goes into the fulfilment process and you may not be able to cancel or adjust the order.

Please contact us immediately on our customer services number +44 (0) 1452 886 201 and we will attempt to intercept it.

If we are unable to intercept it, you may return unworn products within 14 days from receipt of goods using the return instructions enclosed within your order.

We do not currently offer exchanges for items you wish to return for a different item or size.

If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment.

Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase.

We don’t currently offer gift cards, but we are working on it!

If you believe the product you received is faulty or if you have received an incorrect item or size, please contact [email protected] before returning your item as we are unable to credit postage costs, so please contact us and we will be happy to assist. Do not attempt to fix or repair your faulty product as this will invalidate your warranty and we will not be able to take your claim further.

For further information on returning a faulty product please refer to our Returns & Exchanges page.

PRODUCT

IT'S ALL IN THE DESIGN. ALL MUCK® BOOTS ARE 100% WATERPROOF KEEPING FEET WARM, DRY AND PROTECTED IN HARSH WEATHER AND MESSY WORKING CONDITIONS.

THE SECRET: Our exclusive, self-insulating, waterproof NEOPRENE shell construction.

The NEOPRENE bootie material acts as a "neutral medium" between inside and outside temperatures. Naturally lightweight, and very comfortable, the material keeps the foot and lower leg warm and protected in cold and wet conditions.

Natural rubber overlays act as a protective skin for the upper bootie. The upper has a triple-reinforced toe area and quadruple-reinforced heel area. The outsole is made of high abrasion natural rubber. The rubber in the boots will stay flexible for years.

We’re looking to recruit hard working, like-minded brand advocates for Muck, find out more here.

Currently we are working on partnering with a recycling company for rubber wellington boots – watch this space!

Yes, all Muck Boot wellies have removable insoles.

SIZE

For more information on sizing, visit the Size Guide.

Visit Size Guide

Measure your feet regularly as they can change shape and size over time.

Different styles use different lasts in construction therefore sizing may vary with a new style.

Feet are 3-dimensional, any measuring device can only approximate your true size.

SIZE v FIT? Everyone’s feet are individual, and we know correctly fitting boots are important. Remember SIZE and FIT are different and any size guide can only be indicative. Fit is affected by the style, last and manufacturing technique used. In most instances our EU sizing runs true but using our measuring guide will help direct you to the right choice. The correct fit allows for room in the toe box (your feet get longer flatter and wider when under load) and no heel slip. Too big and the heel slip risks damage to you and the boot. Too small and you risk black and bruised toes as they hit the end of the boot. For those who are a half size, order the next size up. Women’s styles are specifically built on a women’s last, which has a slightly slimmer foot shape to men’s styles. Our unisex styles are slightly roomier than our women’s styles.

Our Size Guide will help you find the perfect fit.

Our boots come in standard width D.

For those with wider feet, we would recommend our unisex styles as they tend to be roomier than women’s styles.

While we have invested heavily in our shape and sizing, our boots often do not have a lacing system to customise the fit. If your boots slip at the heel, placing heel grips inside will help secure your foot and minimise internal wear.

Neoprene has several features that lend it to making boots – waterproof, self-insulating, breathable, shock-absorbing, flexible, and exceptionally comfortable. However, its stretch-ability also means we can accommodate a range of calf shapes and sizes than regular boots.

We also have a collection of mid-height wellington boots that offer all the style and practical benefits of our wider calf boots, but with a lower cut that many find more comfortable.

CARE

For more information on care, visit the Care Guide.

Your new boots are constructed with high grade natural rubber. As a natural material, it is important your rubber boots are maintained and stored appropriately to prolong their life.