We deliver to all countries within the European Union

We currently accept Visa and Mastercard credit and debit cards, American Express, Maestro, Apple Pay, Google Pay, Klarna, and Shop Pay.

To be the first to know about our current offers and promotions, please register with Muck Boots and you will receive a discount code as a welcome gift.

Please note that discount codes cannot be combined with other offers and are only valid for full-price items. All discount codes are provided by us; we do not work with third parties.

If you are having trouble completing your payment with us, please check that you are entering your payment details exactly as they appear on your debit or credit card. Please ensure that the billing address matches the address where your card is registered.

If your card was unexpectedly declined, we advise you to contact your card issuer for clarification.

If you are still unable to place an order, please contact info@muckbootcompany.eu and we will be happy to assist you.

Should your discount code not work for any reason, we recommend that you check the offer's expiry date. Please note that discount codes cannot be combined with other offers and are only applicable to full-price items. All discount codes are provided by us; we do not work with third parties. Unfortunately, we cannot apply discounts retroactively to orders that have already been placed. If your code is still valid, you can use it for your next order.

If you have signed up for our email newsletter, you will shortly receive an email with your welcome code. Depending on your email provider, it may take up to 20 minutes for the email to arrive in your inbox. If you do not receive the email, please check your spam folder.

If you continue to experience problems, please contact info@muckbootcompany.de. We will be happy to help you.

We do not currently offer gift vouchers, but we are working on it!

Once your order and payment have been received, you will be redirected to a confirmation page. Afterwards, you will receive an order confirmation email. Depending on your email provider, it may take up to 20 minutes for the email to arrive in your inbox. If you do not receive the email, please check your spam folder.

As soon as your order is dispatched, you will receive an email from the delivery service with a tracking number. The tracking number will take you to the delivery service's website, where you can check the current status of your parcel.

It is our goal to process and ship your order as quickly as possible:

Shortly after your order has been placed, it will be processed, and you may not be able to cancel or change it.

If you would like to order a different pair or change the size of your product, we advise you to return the item to us and place an additional order to avoid delays and disappointment.

Once your return has arrived at our warehouse, you will receive a refund to your account within 5 to 7 business days (depending on your bank's processing times). Unfortunately, we cannot credit the shipping costs incurred during your purchase.

It can happen that shipments are sent from multiple locations and thus may arrive at different times.

If all expected deliveries have arrived, but a part of your order is still missing, please contact us at info@muckbootcompany.de and we will be happy to help you.

If you believe you have received an incorrect item or an item in the wrong size or color, please contact us at info@muckbootcompany.de. To help us process your request more quickly, please provide the order number and send us pictures of the item you received, along with a picture of the delivery note.

In the unlikely event that you receive a faulty item, please contact us at info@muckbootcompany.eu. To help us resolve your issue faster, please include your order number and the name of the item, add a description, and send us a picture of the fault.

Please do not return your item before contacting us at info@muckbootcompany.de, as we cannot credit shipping costs. Please do not attempt to repair the item, as this will void the warranty.

Occasionally, an item you ordered may no longer be available. In this rare event, we unfortunately have to cancel your order and issue a full refund. A refund to your account will be processed within 5 to 7 business days (depending on your bank's procedures).

You will receive an email notification with details of the cancellation.

Delivery usually takes 2-3 business days. Orders placed Monday to Friday before 2 p.m. are shipped on the same day.

Once your order has been dispatched, you will receive an email from the delivery service with a tracking number. The tracking number will take you to the delivery service's website, where you can check the current status of your parcel.

If you order more than one item, the items may be shipped from different locations and arrive at different times. You will receive shipping notifications with tracking from the delivery service for each individual package.

You can use the tracking number to access the delivery service's website, where you can check the current status of your package.

We gladly accept returns of unworn merchandise purchased from www.muckbootcompany.eu within 30 days of receipt of your order. You can find all the details here.

We currently do not offer exchanges for items you wish to return for another item or size.

If you wish to order a different pair or change the size of your product, we advise you to return the item to us and place an additional order to avoid delays and disappointment.

Once your return has arrived at our warehouse, you will receive a refund to your account within 5 to 7 working days (depending on your bank's processing times). Unfortunately, we cannot credit the delivery costs incurred during your purchase.

Your refund will be processed within 14 days of receipt of the item/s. A confirmation email will be sent once the refund has been processed. You will receive the refund in your account within 5 to 7 business days (depending on your bank's procedures). Thank you for your patience as we process your return.

Absolutely! Our boots are fully lined with neoprene and are therefore 100% waterproof up to the top of the shaft.

IT'S ALL A MATTER OF DESIGN. ALL MUCK® BOOTS ARE 100% WATERPROOF, KEEPING FEET WARM, DRY AND PROTECTED EVEN IN HARSH WEATHER AND MUDDY WORKING CONDITIONS.

THE SECRET: Our exclusive, self-insulating, waterproof NEOPRENE shell construction.

The NEOPRENE boot material acts as a "neutral medium" between the inside and outside temperatures. The naturally lightweight and very comfortable material protects the foot and lower leg in cold and wet conditions, keeping them warm, while natural rubber overlays serve as a protective skin for the upper boot. The shaft has a triple-reinforced toe area and a quadruple-reinforced heel area. The outsole is made of abrasion-resistant natural rubber. The rubber in the boots remains flexible for years.

Once you've tried Muck Boots, other rubber boots won't feel quite as comfortable.

We strive to have all items in stock so that everyone can have warm and dry feet.

We have now introduced notifications that are sent when an item is back in stock. On the product page, please select the desired size, and the "Email me when available" button will appear. Click on it to submit your request. As soon as the desired model/size is back in stock, you will receive an automatic email to notify you.

It's also worth checking our website regularly, as we sometimes receive returns that are then resold.

We're working on a partnership with a rubber boot recycling company - we'll keep you updated! In the meantime, you can drop off your old rubber boots at your local recycling center or take a look at our upcycling ideas here.

Yes, all Muck Boot wellington boots have removable insoles if you wish to use custom orthotics.

As a global company, we produce our goods in facilities all over the world and ship internationally. On some products, the outsole is finished with a fine leather powder coating. This treatment is specific to the United States and will no longer be used in future production for goods destined for non-US markets. This coating does not affect the performance of the boots in any way.

TIPS FOR MEASURING

Measure your feet regularly, as they can change in shape and size over time.

Different styles use different lasts in manufacturing, so sizing may vary with a new style over time.

Feet are three-dimensional, any measuring device can only approximate your true size.

Is SIZE equal to FIT? Every foot is individual, and we know that properly fitting shoes are important. Please keep in mind that SIZE and FIT are not the same, and every size chart is only a guideline. The fit is influenced by the style, the lasts, and the manufacturing technique used. In most cases, our sizes are true to size anyway, but our sizing chart should help you choose the right size.

The correct fit provides your feet with enough space in the toe area (your feet become longer, flatter, and wider under stress) and prevents your heels from slipping. If the shoe is too large, the heel will slip, which can damage both your foot and the shoe. If the shoe is too small, you may hit the front of the shoe, which can be very painful for your toes.

Most people who wear half sizes choose a larger size to ensure a comfortable fit. The women's models are specifically built on women's lasts, which have a slightly slimmer foot shape than the men's models. Our unisex models are based on men's lasts and are slightly more spacious than women's models.

Currently, all Muck Boots are offered in whole sizes. Most people who wear half sizes opt for a larger size to ensure a comfortable fit.

Unisex styles are based on men's lasts. For women with wider feet, we recommend our unisex styles, as these are usually cut a little wider than women's sizes.

Our boots are supplied in a standard width D.

For people with wider feet, we recommend our unisex styles as they are generally more spacious than the women's styles.

Neoprene is ideal for making boots for several reasons – it is waterproof, self-insulating, breathable, shock-absorbing, flexible and exceptionally comfortable. However, this stretchiness also means they can fit a range of calf shapes and sizes, unlike traditional wellington boots.

We also have a collection of mid-height wellington boots that are just as stylish and practical as our wellies for larger calves but with a lower cut that many find more comfortable.

Although we put a lot of effort into the shape and size of our boots, they often lack a lacing system to adjust the fit. If your boots slip at the heel, attaching heel pads to the inside will help secure your foot and minimize wear and tear on the neoprene lining.

Your new boots are made of high-quality natural rubber. As this is a natural material, it is important to care for and store your wellington boots appropriately so that you can enjoy them for a long time.

Find out more in our care guide

For leather products, we recommend cleaning with a damp cloth and using a stiff shoe brush to remove stubborn dirt. Condition the leather to keep it supple and resistant to water penetration.

For smaller holes, the natural rubber can be repaired with sealant, which is available at local hardware stores. We recommend Stormsure flexible repair adhesive. First, thoroughly clean the punctured area with white spirit. Then, apply the adhesive to the affected area and wipe it off, leaving only a thin film. The adhesive should air dry for at least 24 hours. Please note that any alterations, repairs, or modifications not performed by us will void the limited warranty.

We want your Muck Boots to be in top condition, which is why you'll find a selection of shoe care products here.

Our products are manufactured to the highest standards and are quality checked throughout the process and before leaving the manufacturing premises. We offer a limited one-year warranty for products purchased through our website www.muckbootcompany.eu.

All details can be found here.

By signing up to our newsletter, you will stay up-to-date with the latest styles and promotions available on www.muckbootcompany.eu. Sign up for the Muck Boots newsletter.

If you wish to unsubscribe from our newsletter, you can do so in the following ways:

1) Unsubscribe using the link at the bottom of the emails we send you,

2) Contact our customer service at info@muckbootcompany.eu and one of our agents will be happy to assist you.

If you are having trouble logging into your account, please ensure you are using the same email address and password that you registered with – you may have more than one account. If you can no longer remember your password, click the ‘Forgotten your password’ link on the login page. You will then be prompted to enter your email address and we will send you an email with a link to create a new password for your account.

If you are still unable to log in, please contact our customer services team at info@muckbootcompany.de and a member of our team will be happy to assist you.