I contacted the customer service more than 8 times and didn’t receive a reply. The package arrived totally destroyed. The boots are wonderful but the box is completely broken. The boots were meant to be a christmas present. I requested a return label but am still waiting after almost a month. I don’t see why I should pay for the return myself. This is not ok and it’s especially frustrating that something so obvious and easy is not sorted in a quick and professional manner! So unfortunately I really cannot recommend ordering with you despite the lovely products.